PEACE OF MIND FOR YOUR HOME TECHNOLOGY
TECHNOLOGY SUPPORT YOU CAN COUNT ON
Technology systems occasionally experience disruptions. We want to keep things simple and provide support for the Gold Coast area homeowners if their smart home technology systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
EXPERIENCE OUR BENEFITS
REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate. Depending on the Service Level Taken up
WHAT CAN WE MONITOR?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
WHAT CAN'T WE MONITOR?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, Some major home appliances (yet), pets, kids, plant life or threats from zombies.
CHOOSE YOUR MONTHLY SERVICE PLAN
ESSENTIAL PLAN $49.99 / Month
PROACTIVE MONITORING AND REMOTE REPAIR
We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.
REACTIVE REMOTE REPAIR
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
BUSINESS HOURS EMAIL, TEXT AND CHAT SUPPORT - 9am to 5pm
We’re available to communicate with you in whichever manner best fits your lifestyle. During Business Hours (Mon to Fri)
BUSINESS HOURS PHONE SUPPORT - 9am to 5pm
Experience the convenience of a live answer by one of our knowledgeable technicians. During Business Hours ( Mon to Fri)
APP CONTROL
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
DISCOUNTED ONSITE SERVICE CALL RATE
In the unlikely event that a service call must be scheduled, you'll receive a 10% off labor rates and within three-day service.
ENHANCED PLAN $99.99 / MONTH
PROACTIVE MONITORING AND REMOTE REPAIR
We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.
PROACTIVE REACTIVE REMOTE REPAIR
We Proactivly repair your system will be accessed remotely and oftentimes repaired without a service call.
24/7 EMAIL, TEXT AND CHAT SUPPORT
We’re available to communicate with you in whichever manner best fits your lifestyle.
24/7 PHONE SUPPORT
Experience the convenience of a live answer by one of our knowledgeable technicians.
APP CONTROL
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
DISCOUNTED ONSITE SERVICE CALL RATE
In the unlikely event that a service call must be scheduled, you'll receive 20% off labor rates and "Front of Line" next day service.
